Frequently Asked Questions (FAQ)

Find answers to common questions about our Jewellery Marketplace.

swarnam.shop is an online marketplace dedicated to simplifying authentic jewellery shopping. We connect customers with verified and established merchants offering a wide range of products. Merchants list their products with all the details including complete transparent pricing. You can search products based on various criteria (categories, keyword, location, price etc) and once you find a product they like (all at your convenience) , you can pay a nominal reserve price indicated on the product page, and then visit the store to physically inspect the item, make the balance payment and collect it. Trust and authenticity of a physical store merged with the convenience of online search and reserve capabilities. That is swarnam.shop, simplifying Jewellery shopping for you.
You can easily search for jewellery by category, keywords, price range, and even by location (locality) to find items near you. You can click a Category directly on the home page or click on 'All Products'. Once on the products listing page, you can use left side criteria (Keywords, Price, Category, Material, Locality) to further refine/expand your search.
In search results, you can view product details, images (clickable for more views), the item price, the 'Reserve Price', and the general location/locality of the item. Full merchant details are revealed after reserving.
The 'Reserve Price' is a partial payment you make upfront to reserve an item. This amount secures the item for you and is deducted from the total item price.
Once the 'Reserve Price' payment is confirmed, the full details of the item, including the merchant's name, address, and contact number, will be displayed. You will also receive a notification, and the order will appear in your customer dashboard.
After reserving, you have 1 day to visit the merchant's physical location. There, you can inspect the item, pay the remaining balance (total price minus reserve price), and collect your purchase. Items are not shipped or delivered.
If you decide not to proceed with the purchase after inspecting the item at the merchant's location, you can request the merchant to cancel the order. Your 'Reserve Price' amount will then be fully refunded.
We partner only with genuine, verified merchants who have been established in the jewellery business for many years. You can be confident in the genuineness and authenticity of all items listed on our marketplace.
We are starting out with Greater Hyderabad(TS,India) area. We will expand to other Cities, States in India soon.
The merchant/shop details will be shared once the reserve price payment is made. This is to protect against false leads/misuse of the information. Once we assess the genuinity of the customers interest (confirmed by reserve price payment) all the details related to the item (merchant details, contact number, address) are shared on the Order summary. You can view this information by navigating to the specific order in your dashboard.
You can contact us at our email address shopswarnam@gmail.com and from there we will work with you to get on-boarded. Once you are officially on-boarded with us, you will gain full access to your dedicated Merchant Dashboard, where you can manage all aspects of your inventory and sales.
Yes, we can help you with your inventory listing initially. Once you are comfortable, you/your staff can list the inventory. If you want us to manage your inventory, we can do that as well. All we need is some dedicated time from you/your associated to help with the item description, details and images.
With Swarnam.shop, you get an online presence and vast reach to thousands, potentially lakhs of customers. And since the customer can view all the details up-front, and has to make a nominal reserve price payment, you can be assured that once an order is placed, the customer will inspect the item and most of the time will buy it. This has probably >90% conversion to an actual sale, compared to physical store visit customers, where typically the conversion is 10-20%.
From your dashboard, you can add new products, update existing product details, set up various pricing models (either default or category-specific), and manage your inventory.
You can easily update prices from the pricing model page within your dashboard. After making changes to your pricing models, simply click 'Update Prices' to apply them to your listed items.
Images can be uploaded from your PC using file attachments. Alternatively, if you're on a mobile device, you can navigate to the products page in your merchant dashboard and use the 'Upload Images' feature to directly click and upload photos.
Yes, you have the flexibility to add different types of users to your merchant account, such as Finance Managers, Staff members, or other Managers, each with appropriate access levels.
When a customer pays the 'Reserve Price', a notification is automatically sent to both you (the merchant) and the customer. You can also view the details of this new order from your merchant dashboard.
Once a customer finds an item that (s)he likes from your Inventory, they will make a 'reserve price' payment on Swarnam.shop indicating their intention to buy the item. The 'Reserve Price' is a small amount (usually 0.05% or 500). Once the reserve price payment is confirmed, you will be notified via email/SMS of the Order details. You can then login to your dashboard and view the rest of the details (Item, reserve price, balance amount, Customer details etc). The customer then has 24 hrs to come to your shop, inspect the item, pay the balance amount and collect it. Once that is done, you can mark the item as fulfilled from your Orders dashboard, and the 'Reserve Price' amount will then be processed to your account. You will get the full amount of the item (Reserve Price + Balance Amount).
Customers will get all the details related to the item on the website including complete transparent pricing , images, material details, description and any other intricate details mentioned during the inventory upload. In the very unlikely event of customer not buying the item after 'reserve price' payment is made, you can treat the Order as cancelled and mark the item as available again so that it is available for other customers. The customer will be refunded the 'Reserve Price' amount collected on swarnam.shop (after deducting any applicable charges).
We will need you to sign an SLA agreement with us (Swarnam.shop (owned by Vijnatha Solutions)) and a copy of your jewellery shop license and any associated BIS/Hallmark certifications. Once you are setup with an account, we recommend that at least 300+ products to be listed. The more the better, as wider selection attracts more customers and hence more visibility.
You can list as many products as you like (100, 200, 500 or even 1000+). However, we recommend that you list really good items with proper details, good images and make sure the pricing details are accurate. You can use your dashboard to manage prices at a category, master or even item level.
For merchants on-boarded during this promotional period, there are no charges of any kind for 3 months. Post that also, there will be very nominal charges. Compared to the benefits of expanded customer reach and assured sales, these charges are nothing. You can write to us at shopswarnam@gmail.com for additional details.