Frequently Asked Questions (FAQ)
Find answers to common questions about our Jewellery Marketplace.
This is an online marketplace dedicated to authentic jewellery. We connect customers with verified merchants offering a wide range of products.
You can easily search for jewellery by category, keywords, price range, and even by location (locality) to find items near you.
In search results, you can view product details, images (clickable for more views), the item price, the 'Reserve Price', and the general location/locality of the item. Full merchant details are revealed after reserving.
The 'Reserve Price' is a partial payment you make upfront to reserve an item. This amount secures the item for you and is deducted from the total item price.
Once the 'Reserve Price' payment is confirmed, the full details of the item, including the merchant's name, address, and contact number, will be displayed. You will also receive a notification, and the order will appear in your customer dashboard.
After reserving, you have 1 day to visit the merchant's physical location. There, you can inspect the item, pay the remaining balance (total price minus reserve price), and collect your purchase. Items are not shipped or delivered.
If you decide not to proceed with the purchase after inspecting the item at the merchant's location, you can request the merchant to cancel the order. Your 'Reserve Price' amount will then be fully refunded.
We partner only with genuine, verified merchants who have been established in the jewellery business for many years. You can be confident in the genuineness and authenticity of all items listed on our marketplace.
Once you are officially onboarded with us, you will gain full access to your dedicated Merchant Dashboard, where you can manage all aspects of your inventory and sales.
From your dashboard, you can add new products, update existing product details, set up various pricing models (either default or category-specific), and manage your inventory.
You can easily update prices from the pricing model page within your dashboard. After making changes to your pricing models, simply click 'Update Prices' to apply them to your listed items.
Images can be uploaded from your PC using file attachments. Alternatively, if you're on a mobile device, you can navigate to the products page in your merchant dashboard and use the 'Upload Images' feature to directly click and upload photos.
Yes, you have the flexibility to add different types of users to your merchant account, such as Finance Managers, Staff members, or other Managers, each with appropriate access levels.
When a customer pays the 'Reserve Price', a notification is automatically sent to both you (the merchant) and the customer. You can also view the details of this new order from your merchant dashboard.
Once a customer finds an item that (s)he likes from your Inventory, he will make a 'reserve price' payment on Swarnam.shop indicating their intention to buy the item. The 'Reserve Price' is a small amount (usually 0.05% or 500).
Once the reserve price payment is confirmed, you will be notified via email/SMS of the Order details. You can then login to your dashboard and view the rest of the details (Item, reserve price, balance amount, Customer details etc).
The customer then has 24 hrs to come to your shop, inspect the item, pay the balance amount and collect it. Once that is done, you can mark the item as fulfilled from your Orders dashboard, and the 'Reserve Price' amount will then
be processed to your account. You will get the full amount of the item (Reserve Price + Balance Amount).
Customers will get all the details related to the item on the website including complete transparent pricing , images, material details, description and any other intricate details mentioned during the inventory upload.
In the very unlikely event of customer not buying the item after 'reserve price' payment is made, you can treat the Order as cancelled and mark the item as available again so that it is
available for other customers. The customer will be refunded the 'Reserve Price' amount collected on swarnam.shop (after deducting any applicable charges).